Terms and Conditions

1. Scope

These Terms and Conditions govern the contractual relationship between LegalTechGuard and clients of our legal services, compliance programs, regulatory guidance processes, and legal protection services. They apply to all offered legal services and supplementary provisions. By engaging our services or scheduling a consultation, you agree to these conditions.

2. Service Engagement and Contract Formation

Engaging our legal services can be done in person at our office, by telephone, email, or through our website. The contract is established upon confirmation by LegalTechGuard. For consultations and specialized legal services, prior scheduling is required to ensure optimal service quality. The right to service engagement exists only after receipt of a confirmation and payment processing, where applicable.

3. Service Description

Our services include legal consultation, compliance programs, regulatory guidance processes, legal assessment and planning, business protection, and complementary services such as legal evaluation and compliance strategy development. The type, scope, and duration of each service are defined in the current service description or the respective engagement contract. LegalTechGuard reserves the right to modify service offerings when necessary for legal or organizational reasons. If a legal professional is unavailable, we will provide a qualified substitute or offer an alternative appointment where possible.

4. Payment Terms

Service fees are payable in advance unless alternative payment terms have been agreed upon. For comprehensive legal packages, installment payments may be arranged. Payment is processed via bank transfer or, in special cases, directly at our office. Prices for specialized legal services or custom program development are indicated separately and due by the specified date. In case of payment default, we reserve the right to suspend services or to charge interest according to legal provisions.

5. Cancellation and Refund Policy

  • Cancellation by Client:
    • Individual Consultations: Cancellation up to 48 hours before the appointment is free of charge
    • Ongoing Services: Up to 7 days before commencement, 80% refund; after that, 50% refund
    • Comprehensive Legal Packages: Individual cancellation terms as specified in the service contract
  • Cancellation by LegalTechGuard:
    • If a service must be cancelled due to unforeseen circumstances or other significant reasons, payments already made will be fully refunded or an alternative date will be offered.

6. Refund Policy

At LegalTechGuard, we are committed to providing high-quality legal services for technology businesses. Our refund policy is designed to ensure fair treatment while maintaining professional standards:

  • Initial Consultation Fees: Non-refundable once the consultation has been provided.
  • Ongoing Legal Services: Refunds for unused portions may be issued upon written request, subject to deduction of costs for work already performed.
  • Program-Based Services: Refunds are handled according to the stage of completion and resources already committed.
  • Special Circumstances: We may consider partial refunds in exceptional cases where services could not be completed due to factors beyond either party's control.

All refund requests must be submitted in writing to info@legaltechguard.com with detailed explanation of the circumstances. Each request will be reviewed within 5 business days, and we commit to fair resolution that respects both client interests and professional service standards.

7. Appointment Times and Participation

Current consultation times are available on our website and in service descriptions. We request punctual attendance. Late arrivals exceeding 15 minutes may result in rescheduling of appointments. Missed appointments cannot be refunded unless expressly agreed upon or individually arranged in special circumstances.

8. Confidentiality and Liability

Engagement of our legal services is subject to professional confidentiality standards. All personal information and business details shared during our services are subject to strict confidentiality standards. LegalTechGuard commits to maintaining the highest professional standards and expects the same from all clients. We request that existing legal matters or special circumstances be disclosed before service commencement. LegalTechGuard is not liable for circumstances beyond our control or indirect consequences of service engagement.

9. Use of Facilities and Materials

The premises and equipment of LegalTechGuard must be treated with care. Legal documentation and resources are provided for the services and included in the service fee unless otherwise indicated. LegalTechGuard assumes no liability for personal belongings and valuables. The consultation rooms and common areas should be left in an orderly condition.

10. Copyright and Confidentiality

The content, methods, legal materials, and resources provided in our services are subject to copyright and professional confidentiality. Distribution, commercial use, or publication without express permission from LegalTechGuard is not permitted. All clients commit to confidentiality regarding information of other clients. Recording of meetings is allowed only with prior consent of all present individuals.

11. Data Protection

Clients' personal data is treated with the utmost care and used exclusively for contract processing and legal service delivery. Disclosure to third parties occurs only as necessary for contract fulfillment or legal requirements. Further details are regulated in our separate Privacy Policy.

12. Jurisdiction and Applicable Law

Singapore law applies. The jurisdiction for all disputes is the registered office of LegalTechGuard.